Email [email protected]
One address, one person. FilerKaro is run by Abdul Rafy Ahmed in Pakistan, and support email comes to him directly. There is no phone line and no chat widget, because there is nobody else to answer them.
Things worth emailing
- A figure in your filing pack that looks wrong. Send your reference code and say which line.
- A bank transfer or Raast payment that has not been approved yet.
- A refund. The rules are on the refunds page.
- Getting a copy of your data, or having it deleted. See the privacy page.
- A mistake in one of the free guides. Corrections are welcome and get fixed.
Replies usually come within one working day. In the last two weeks of September, when everyone files at once, expect it to be slower. Payment approvals are checked more often than that and normally clear within a few hours.
Things FilerKaro cannot help with
FilerKaro is software, not a tax adviser, and it has no access to your FBR account. For an IRIS login or password problem, an NTN registration, a notice you have received, or a refund of tax from FBR, use the helpline and contact details published on fbr.gov.pk or the help links inside iris.fbr.gov.pk. For anything about your PSEB application or its status, contact PSEB through pseb.org.pk.